ph464 Privacy Policy — How We Handle Your Data

1 Data Controller

ph464 ("ph464", "we", "us", "the Platform") is the data controller responsible for your personal data collected through ph464.club and all associated services. By using ph464, you consent to the collection and processing of your personal data as described in this Privacy Policy.

This Policy is to be read alongside our Terms & Conditions and any game-specific or promotion-specific terms published on the platform. In the event of any conflict, this Privacy Policy governs data processing matters.

2 Personal Data We Collect

ph464 collects the following categories of personal data from members and platform visitors:

3 How We Collect Your Data

ph464 collects personal data through the following means:

• Direct submission — when you register an account, complete KYC verification, submit a deposit or withdrawal request, contact support, or update your account profile.
• Automated technologies — when you browse ph464.club, our servers automatically collect technical data including IP address, browser type, device identifiers, and session duration through log files and cookies.
• Payment providers — when you deposit or withdraw via GCash, Maya, BPI, BDO, or other supported payment methods, transaction reference data is received from the payment provider to confirm and record the transaction on your ph464 account.
• Identity verification services — during KYC review, ph464 may use third-party identity verification tools to cross-reference the documents you submit against publicly available records for fraud prevention purposes.
• Game platform providers — game session data including bet amounts and outcomes is collected from game software providers and live casino studio operators who supply games to ph464 under licence agreements.

4 Purposes of Processing

ph464 processes your personal data for the following purposes:

• Creating and maintaining your ph464 member account.
• Processing deposits and withdrawals via GCash, Maya, and other Philippine payment methods.
• Verifying your identity and age (21+ requirement) in compliance with applicable gaming regulations.
• Detecting and preventing fraud, money laundering, and other prohibited activities in compliance with Anti-Money Laundering Act (AMLA) obligations applicable to gaming operators in the Philippines.
• Providing customer support and responding to queries submitted through live chat or email.
• Administering bonuses, promotions, and loyalty programs offered on ph464.
• Personalising the gaming experience, including game recommendations and promotional offers relevant to your activity.
• Conducting responsible gaming monitoring — identifying patterns that may indicate problem gambling and triggering intervention measures where appropriate.
• Generating anonymised, aggregated analytics to improve the ph464 platform and user experience.
• Sending transactional communications (deposit confirmations, withdrawal status updates, security alerts) and, where consent has been given, promotional communications.

5 Legal Basis for Processing

ph464 processes your personal data on the following legal bases under the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations:

• Contractual necessity — processing required to provide the services you have contracted for by registering a ph464 account, including account management, payment processing, and game access.
• Legal obligation — processing required to comply with applicable laws, including KYC/AML obligations under AMLA and gaming regulations administered by PAGCOR.
• Legitimate interests — processing necessary for fraud prevention, platform security, responsible gaming monitoring, and platform analytics, where such interests are not overridden by your data protection rights.
• Consent — processing for marketing communications, where you have given explicit opt-in consent. Consent may be withdrawn at any time without affecting the lawfulness of processing prior to withdrawal.

6 Data Sharing and Disclosure

ph464 does not sell or rent your personal data to third parties. We may share your data with the following categories of recipients only to the extent necessary for the stated purpose:

• Payment service providers — GCash, Maya, GrabPay, BPI, BDO, UnionBank, Metrobank, 7-Eleven CLiQQ, Coins.ph, and other payment processors, for the purpose of completing deposit and withdrawal transactions.
• Identity verification providers — third-party KYC and AML screening services used during the account verification process.
• Game software and live casino providers — platform providers whose games are offered on ph464, to the extent necessary to operate game sessions and resolve disputes.
• Regulatory and law enforcement authorities — government bodies, including PAGCOR, the Anti-Money Laundering Council (AMLC), and Philippine law enforcement, where disclosure is required by law, court order, or regulatory directive.
• Technology and infrastructure providers — cloud hosting, data storage, and IT security vendors operating under data processing agreements with ph464.

7 Cookies and Tracking Technologies

ph464 uses cookies and similar technologies (local storage, session tokens) on ph464.club. Cookies serve the following functions:

• Essential cookies — required for the platform to function. These maintain your login session, remember your language preference, and enable core security features. Essential cookies cannot be disabled without impairing platform functionality.
• Analytics cookies — used to collect anonymised data about how visitors use ph464.club, including pages visited, session duration, and navigation paths. This data is used to improve the platform.
• Functional cookies — remember optional preferences such as recently played games, preferred payment method, and notification settings.

You may manage non-essential cookies through your browser settings. Note that disabling cookies may affect the functionality of certain platform features. ph464 does not use third-party advertising cookies or cross-site tracking cookies.

8 Data Retention

ph464 retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulatory obligations:

• Account and identity data — retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AMLA record-keeping requirements applicable to gaming operators.
• Transaction data — deposit, withdrawal, and gaming transaction records are retained for a minimum of five (5) years from the date of each transaction.
• Support communications — retained for three (3) years from the date of the communication.
• Technical and log data — retained for twelve (12) months from collection, unless a longer period is required for security incident investigation purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data disposal procedures.

9 Data Security

ph464 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and ph464 servers.
• Encryption at rest for sensitive personal data fields including identity document data and financial records.
• Role-based access controls — ph464 staff can only access member data to the extent required for their specific function.
• Regular security assessments and penetration testing of platform infrastructure.
• Two-factor authentication available for all member accounts and mandatory for administrative access.

Notwithstanding these measures, no method of data transmission or storage is 100% secure. ph464 will notify affected members and the National Privacy Commission (NPC) in the event of a data breach that poses a real risk to member rights and freedoms, in accordance with NPC Circular requirements.

10 Your Data Rights

Under the Data Privacy Act of 2012 (R.A. 10173), you have the following rights with respect to your personal data held by ph464:

• Right to be informed — the right to know what personal data ph464 collects and how it is used, as set out in this Privacy Policy.
• Right of access — the right to request a copy of the personal data ph464 holds about you.
• Right to rectification — the right to correct inaccurate or incomplete personal data. You may update most account details directly through account settings.
• Right to erasure — the right to request deletion of your personal data where processing is no longer necessary, subject to legal retention obligations.
• Right to data portability — the right to receive a structured, machine-readable copy of personal data you have provided to ph464.
• Right to object — the right to object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent — where processing is based on consent, you may withdraw consent at any time without affecting prior lawful processing.

To exercise any of these rights, contact ph464 support via live chat on the website. ph464 will respond to data rights requests within thirty (30) days of receipt. Complex requests may be extended by a further two months with prior notification.

11 Minors

ph464 strictly prohibits access to and use of its services by persons under 21 years of age. ph464 does not knowingly collect personal data from individuals under 21. If ph464 becomes aware that personal data has been collected from a minor, such data will be immediately deleted and the associated account closed.

If you are a parent or guardian and believe your child has registered on ph464, contact support via live chat immediately. We will investigate and take appropriate action without delay.

12 Changes to This Privacy Policy

ph464 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or regulatory requirements. Material changes will be communicated to registered members via the mobile number or email address on file, and/or by prominent notice on ph464.club, at least seven (7) days before taking effect.

The "Last updated" date at the top of this page reflects the most recent revision. Continued use of ph464 following the effective date of any update constitutes acceptance of the revised Privacy Policy.

13 Contact and Complaints

For any queries, data rights requests, or concerns regarding this Privacy Policy or ph464's data handling practices, contact our Data Protection Officer via live chat support, available 24/7 on the website.

If you are not satisfied with ph464's handling of your data rights request or believe ph464 has violated your data protection rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.